Assistance
Request Assistance
We aim to make requesting help as clear and dignified as possible. Assistance is delivered case-by-case, primarily through referrals from trusted partners.
How the process works
- 1
Referral or inquiry
Most requests reach us through a hospital social worker, veteran service organization, school counselor, or community partner. Families may also inquire directly by email.
- 2
Review and documentation
We collect brief documentation of the circumstances, the type of assistance requested, and the household's relationship to a referring partner where applicable.
- 3
Case review
Each request is evaluated on the merits against the program's guidelines. Decisions are documented and communicated promptly.
- 4
Assistance delivered
When approved, funds are typically paid directly to the provider (landlord, hospital, utility company, vendor) rather than to individuals.
What we can generally help with
- Rent, mortgage, and utility assistance
- Medical travel and lodging
- Non-covered medical costs
- Emergency household needs
- Disaster-related essentials
- Referrals to community resources
What we cannot fund
We do not provide cash payments to individuals, ongoing income support, legal fees, or expenses outside our program scope. Requests are reviewed for fit and, where possible, we refer to partner organizations that may be better positioned to help.
Important information
- Submission does not guarantee assistance. Every request is reviewed individually against program guidelines and available funding.
- Additional documentation may be requested. We may ask for verification from providers, employers, or referring partners to complete a review.
- Review timelines may vary. We aim to respond within two business days, but decisions depend on case complexity, documentation, and current volume.
- Every request is treated with respect and confidentiality. No family is asked to publicize their circumstances to receive help.